PlatformCore - FAQ

Find All Answers Here!

Here Are Listed All Queries And Answers!

How can I connect my Instagram?

July 24, 2021


  1. Login to your Instagram.com account.
  2. Open another tab and login to app.platformcore.com
  3. Go to "Settings" and "Link Accounts" section
  4. Click on "NO/YES" button below the Instagram logo 
  5. Click on "Continue as ..."
  6. Select the pages you will manage through PlatformCore
  7. Then click "Next" 
  8.  Give all permissions to PlatformCore, then click "Done" 
  9. Facebook confirms the linking process to PlatformCore and click "OK" 
  10. You've successfully connected Instagram to PlatformCore! You did a great job! 

You can also remove our App access from your facebook account which must be linked to Instagram here too (Facebook & Instagram Business Policies): facebook.com/settings?tab=business_tools&ref=settings

Full Process:

What are your terms and conditions?

March 19, 2021

Yearly contract Your yearly contract helps you save money and includes value-added services—but it does come with terms and conditions. You can find our terms and conditions here. There is an automatic yearly renewal of your contract.

  • Planning on changing your contract? Or planning to discontinue your contract next year? You need to send your Customer Success representative a written notice (email is good!) of your non-renewal at least 60 days prior to the end of your term. If you don’t give us written notice of cancellation, you’ll be automatically renewed for a year (and be responsible for those fees).
  • Upon renewal, we reserve the right to increase the Fees for Services. If our fees go up, we’ll provide you written notice at least 90 days prior to the end of your current term.
  • Your one-year contract will automatically renew every year.

Legal page here.

How to get Help with PlatformCore?

March 19, 2021
Please log in to your PlatformCore account and click the Message Bubble button to see your support options. 

Contacting PlatformCore Support

In order to keep a business sustainability, phone and email support are limited to paying customers. If you're a free user, help is still available in the HubSpot community which is staffed by other PlatformCore users, partners, and employees. If you're a paying customer, you have access to the support options below.

Submit a ticket

We strive to respond within one working day to 3 days max.

Ask the Community

Talk strategy with other customers and partners on the PlatformCore customer forum.

Support via Whastapp or ticket

Please check this page: https://platformcore.com/support.html

Tweet at us

Follow and interact with @PlatformCore

Outages and reliability
Please check status.platformcore.com for known outages.  

Understand PlatformCore bills and charges

March 19, 2021
Here's how you're charged for a subscription to Start, Entrepreneur, Ecommerce, Ecommerce+, Agency, Agency+, Growth, Education, or Group edition.


When PlatformCore billing starts?

When you sign up for PlatformCore, you get a 30-day free trial. After your paid subscription starts, we charge your primary payment method at the beginning of the next month. If your paid service starts in June, for example, we charge you at the beginning of July. After that, the billing cycle continues automatically at the beginning of each month.

Prorated payments

Each month, you're billed for the PlatformCore Plan your organization had per day during the previous month. A prorated payment for a partial month can happen, for example, after your free trial ends (Month 1 in the illustration).

Note: PlatformCore uses GMT+1 Time to calculate the billing period for all customers, regardless of their time zone.

Why was I charged after cancellation?

After you cancel your subscription, you’re billed at the start of the next month for any outstanding charges in your account. The amount is calculated according to your service and billing plan:
  • Annual/Fixed-Term Plan—You’re charged for the remaining balance of your commitment.
  • Monthly—You’re charged the full monthly cost for an active plan in that month.

When a charge attempt fails

If our first attempt to automatically charge your primary payment method fails, we try again in 24 hours. If you make a manual payment between the first and second attempt, and the second attempt succeeds, you’ll be charged twice. If you get an alert that an automatic payment attempt failed, we recommend waiting 24 hours before trying to fix it. If you don’t make a manual payment and the second automatic attempt fails, your services might be suspended. To fix a payment issue, please contact support@platformcore.com

How To Integrate Dialogflow With Support?

March 19, 2021
  1. Go to : Settings -> Link Accounts
  2. Click : Dialogflow ON/OFF button
  3. Follow the steps :
  4. Login to Dialogflow console.
  5. COPY the Dialogflow project inside the URL (between agent/ and /intents) 
  6. Create service account key - https://console.cloud.google.com/apis/credentials/serviceaccountkey
    1. If you don't have a project, it will ask you to create a project 
    2. Create a project name 
    3. PASTE the Project ID from Dialogflow console and give -> Owner role, and Dialogflow API Admin role.
    4. Keep JSON as Key type and create 
  7. Add the key into PlatformCore
  8. Select the language accordingly
  9. Next button
  10. Add a picture of your bot
  11. Enable or not the automatic handoff
  12. Give a name to your Bot
  13. Save & Proceed 
Full Process:
Dialogflow Integration Full Process